Welcome to our focused troubleshooting series aimed at resolving Samsung Galaxy S4 camera issues. Despite being 2 years old already this phone still has one the best 13 megapixel rear camera in the market today.While photos taken from this phone generally come out looking quite good there are instances when issues occur. These issues are what we will be trying to fix today.
We will be addressing five problems sent us by our readers seeking our assistance. These problems generally concern the phone camera. We will be providing the troubleshooting steps that needs to be done which hopefully will lead to a resolution.
If you own a Galaxy S4 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
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S4 Lines Showing In Recorded Video
Problem: I recorded a video. After pressing stop and playing it back, all I see are colorful lines . is there anyway to salvage the video?
Solution: Try copying the video file to your computer then play it from there. If the lines are not present then the video file does not have an issue. The problem may be with the app you used in playing the video file in your phone. Try to clear the cache and data of this app and see if it lays back the file without any problem.
If the problem persists then try using a different video player app.
If however the video file still plays with lines on the computer then it can't be saved anymore.You will need to check your camera app, the camera itself, and the microSD card (if you store your recorded videos here) to resolve this issue.
S4 Incorrect Data When Playing Recorded Video
Problem: So basically i recorded a video where i paused the recording and played it again and it was about 3 minutes but when i try to access or watch it it doesn't work and says file has incorrect data. Is there a way to access the video or watch it?
Solution: You should try to wipe the cache partition of your phone as this issue may be caused by corrupt temporary data.
If the issue persists try using a different video player app.
S4 "Cannot connect to the camera" Error
Problem: When i switch to the front camera the app crashes and says "can not connect to camera" there were no issues with the phone until i installed the latest stock kernel. I don't really want to roll back… but i haven't tried
Solution: You should try to clear the cache and data of the camera app first.
If the problem is still present then proceed with wiping the cache partition of your phone.
Finally, if the problem still persists backup your phone data then do a factory reset.
S4 Unsupported Format On Photos
Problem: I bought a second hand Samsung galaxy s4 . The guy said he had it for about a year. When I got it I restore factory settings. I put in a 16G memory card. Everytime I take pictures with the camera I see unsupported format for most of the pictures.
Solution: Try using a different microSD card and see if you still get the same error message. The reason behind this is that if your microSD card is faulty and the photos you take are stored directly to this card then there is a chance that you will be getting this error message.
Since this is a second hand phone you should also consider doing a factory reset. Make sure to backup any data you may have on the device first.
S4 Camera Not Working After Software Update
Problem: Hi there, Firstly thanks for reading thru. Mine is a Samsung S4. I had an offer for a software update. I did update my fon. Possibly it was a lollipop. Not sure. From then on my camera ( both front & rear) is not working. I did all 3 methods that are displayed in the google pages including factory setting & tried to rectify my fon. -but alas NO change. it s not working.. !! Pls help me me & guide me. Thanks in advance.
Solution: Since the factory reset failed to resolve the issue you may want to try rolling back to the previous software version. Take note that there is no official way of doing this. You will have to perform this method manually. You need a program called Odin installed in your computer and the correct firmware version file of your phone. Instructions on how to do this can be found at several of the popular Android forums online.
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Source: Troubleshooting Samsung Galaxy S4 Camera Issues
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